Állásajánlat » Logisztika » Customer Service employee on site » Ref.: AR-0563
Rövid leírás:
Our partner - is one of Europe’s leading Industrial Integrators – is looking for a Customer Service employee on site.
Feladatok:
- Administrative handling of orders and quotations in the system
- Management of order book: in charge of tracking, replanning and follow-up activities on orders through dashboards and KPI’s
- Resulting in positive customer satisfaction
- Communicate additional agreements with customer (e.g. price changes, small process changes)
- Follow-up on overdue invoices
- Receiving, registration and handling of customer complaints
- Sparring with customers, offer alternative items, offer advice on technical issues and products
- Offer support in supplier choice based on technical knowledge
- Translate customer requests to quotation request at supplier
- Pro-actively promote our preferred suppliers
- Monitor, guard and improve internal KPI’s
- Translate internal KPI’s to external reports
- Proactive coordination of improvement plans at customer
- Analyze and send customer specific reporting concerning operational performance
- Describe and maintain customer specific agreements
- Ensure that customers meet their commitments with regards to orders and payments
- Pro-actively identify deviations in the contract, propose solution to Account manager and (if applicable) align these with customer
Elvárások:
- Bachelor level preferably in technical area
- 3 to 5 years of experience in technical and / or commercial environment
- Experience with working in a multidisciplinary multinational environment
Előnyök:
- Good command of English
- Knowledge of working with Microsoft Office
- Experience with ERP system is preferable
- The ability to discuss technical topics with customer’s engineers and relay this to supplier and/or internal organization
Amit kínálunk:
- Competitive salary package
- Professional and international working environment
- Opportunity to advance professionally